At Studio Bruwer, sustainability is not just a buzzword—it's the cornerstone of our ethos. Our furniture isn't merely created; it's crafted to be cherished and utilized for generations to come. Rejecting the fleeting allure of fast fashion and passing trends, we embrace the enduring beauty of timeless design.

We understand that excellence takes time, and our pieces are meticulously crafted to withstand the rigours of everyday life. Unlike disposable commodities that end up in landfills after mere months, our creations are built to last—a testament to our commitment to sustainability.

Consciousness guides every step of our process, from material selection to manufacturing. We prioritize efficiency to minimize wastage, ensuring that every resource is utilized purposefully. With a dedication to local production, each piece is imbued with the skill, respect, and passion of our craftsmen.

Welcome to Studio Bruwer, where sustainability isn't just a statement—it's a way of life.

Please make sure that the delivery address supplied is the correct address where delivery should be made. Studio Bruwer will not take any responsibility or liability where products are delivered to a delivery address that was incorrectly supplied by the client.

Standard Collection and Homeware items:

For all Standard collection and homeware pieces Studio Bruwer has a standard shipping fee built into our pricing structure which offers shipping to any of our standard shipping areas. In the event where a delivery address does not fall under our standard delivery areas list there might be an additional charge that the client will be invoiced for. Studio Bruwer will be in constant contact with the client throughout the process and will notify the client of any additional charges if applicable.

Bespoke furniture and Object design pieces:

Deliveries located in the Western Cape province will be handled by the Studio Bruwer team where possible. In the event of a delivery located outside the Western Cape or where the Studio Bruwer team is not available to handle the delivery we make use of experienced courier service suppliers to assist with delivery. Studio Bruwer will make all the necessary arrangements with any third parties involved in the delivery process.

Please arrange that a clear path is available to where any bigger pieces will be located. The Studio Bruwer team is experienced in deliveries, however they will not be held liable for any damages which may be as a result of delivery.

The Studio Bruwer team is experienced in minor installations. However, they are not liable for any damages which may be as a result of installation. Please note that in some cases additional service providers may be required where installations call for a certain set of skills that the Studio Bruwer team lacks or to comply to South African Building Regulations. In cases where additional service providers are required the Studio Bruwer team will be in contact with the client. The Studio Bruwer team will also be in contact with the client regarding any costs associated with installations.

 

Wood is a natural material, thus variations in color and
pattern are to be expected. Additionally, wood may experience slight movement,
which may result in small cracks, due to changes in environmental conditions.
At Studio Bruwer, we meticulously treat and seal, based on a products intended
use, our products to ensure durability and quality .

 

Similarly, metal contracts and expands based on surrounding
condition. It's important to note that epoxy coating does not prevent rust. At
Studio Bruwer, we appropriately treat and prepare all metal components
according to their intended use. If  you would like our products to be
intended for outdoor use, please inform Studio Bruwer so we can provide
guidance on feasibility and suggest any additional treatments. Any associated
costs for these treatments may be invoiced to the client.

 

Due to the customized nature of our products, certain items
are not eligible for returns. However, any returned product must be unused and
in its original packaging.

 

To request a return, please contact Studio Bruwer using the
information provided in our "Contact Us" section. We will promptly
process your request and communicate with you accordingly. Please note that the
client may incur costs associated with the shipping to return or exchange
products. We will arrange for the collection of the item, and upon receipt,
Studio Bruwer will assess its condition. If approved, we will proceed with an
exchange or refund.

 

For further details on our return and refund policy, please
don't hesitate to contact Studio Bruwer.

 

REFUNDS, RETURNS & DELIVERY POLICY

 

(Consumer Protection Act – South Africa)

 

Last updated: [13 Jan 2026]

 

Studio Bruwer (“we”, “us”, “our”) operates in accordance
with the Consumer Protection Act 68 of 2008 (CPA) of South Africa. This policy
explains your rights and our obligations regarding delivery timelines, refunds,
returns, and cancellations.

1. MADE-TO-ORDER / CUSTOM PRODUCTS

 

All Studio Bruwer products are made to order and produced
specifically for each client once an order is confirmed.

 

In terms of Section 17(2)(c) of the Consumer Protection Act,
goods that are:

• Made
  to a customer’s specifications; or
• Clearly
  personalised or custom produced

 

are not eligible for returns or refunds due to change of
mind once production has commenced.

 

By placing an order, you acknowledge and accept that:

• Production
  begins after order confirmation; and
• Cancellation
  after production has started may not result in a full refund.

2. LEAD TIMES & DELIVERY

 

2.1 Production Lead Times

 

Production lead times are clearly communicated on our
website prior to checkout and may vary depending on the product.

 

These lead times are estimated production windows, not
same-day or immediate dispatch timelines.

2.2 Delays

 

While we make every reasonable effort to deliver within the
stated timeframe:

• Delays
  may occur due to material availability, supplier delays, or circumstances
  beyond our control.

 

If a delay occurs that materially exceeds the communicated
lead time:

• We
  will notify you as soon as reasonably possible.

3. CHANGE-OF-MIND CANCELLATIONS

 

Studio Bruwer does not offer refunds for change of mind on
made-to-order or custom products once production has started.

 

This includes, but is not limited to:

• Deciding
  the product is no longer needed;
• Making
  alternative arrangements elsewhere;
• Feeling
  the lead time is too long when it was disclosed before purchase.

 

This is permitted under the CPA for custom-made goods.

4. DEFECTIVE OR INCORRECT GOODS

 

In terms of Section 56 of the CPA, you have the right to
receive goods that are:

• Of
  good quality;
• Reasonably
  durable;
• Free
  from defects.

 

4.1 If your item is defective or incorrect:

• You
  must notify us within 7 days of delivery;
• Provide
  your order number and clear photographs of the issue.

 

We will assess the issue and, where applicable, offer:

• A
  repair;
• A
  replacement; or
• A
  refund (at our discretion, in line with the CPA).

 

Return shipping for defective goods will be covered by
Studio Bruwer.

5. PARTIAL REFUNDS (WHERE APPLICABLE)

 

If an order is cancelled after production has begun, Studio
Bruwer reserves the right to:

• Retain
  a reasonable amount to cover:
• Materials
  already used or ordered;
• Labour
  already performed;
• Administrative
  and processing costs.

 

Any refund issued will reflect the actual costs incurred at
the time of cancellation.

6. HOW TO REQUEST A REFUND OR RETURN

 

All refund or return requests must be submitted in writing
via email to:

 

studiobruwer@gmail.com

 

Please include:

• Order
  number;
• Reason
  for the request;
• Supporting
  images (if applicable).

 

Refunds, where approved, will be processed within 14–30
business days to the original payment method.

7. COOLING-OFF RIGHTS

 

Cooling-off rights under the CPA apply only to transactions
resulting from direct marketing.

 

Orders placed voluntarily via our website do not qualify for
cooling-off cancellations.

8. CONTACT DETAILS (REQUIRED BY LAW)

 

Studio Bruwer

Physical Address: 38 Stellenboschkloof Road, Vlottenburg

Email: studiobruwer@gmail.com

Phone: 082 451 6617

Company Registration Number: 2024/133083/07

9. FAIRNESS & GOOD FAITH

 

Studio Bruwer is committed to acting reasonably, fairly, and
in good faith in all refund and return matters, in line with the spirit and
requirements of South African consumer law.